The staff has always been very kind and friendly, even when my children have trashed the play area. I tried cleaning up a giant mess my boys made once, and the cashier said, "Don't worry about it. That's why you come here, so you don't have to clean up the messes!"
This facility is perfect for parents and/or care takers who are often in need of an impromptu play date. The staff is so professional and attentive to you and your child's needs. I had such a pleasant and relaxing experience and have not stopped talking about it since.